Can the sheets be inkjet and laser printed?
Yes the sheets & integrated labels are fully compatible with both processes.

Are the stock products available with labels in different positions?
The short answer is no but we monitor such requests and will offer popularly requested formats as stock items if it becomes commercially viable to do so. Please note that all plain sheets can be rotated 180 degrees before laser or inkjet printing if the label is needed the opposite end. Please also note that minor positional differences can often be dealt with by simply tweaking the margins in 'page setup'.

How are goods despatched?
Samples are sent 1st class post. Test packs are usually sent 1st class recorded post. Boxes are sent on a next day consigned service using Business Post. Larger consignments (20+ boxes) are sent on a next day Pallet Service using Palletways.

Can you preprint a PPI (Postage Paid Impression)?
Yes we can but it is usually possible to incorporate this in the document template so that it is printed with the variable data. The Royal Mail website has some useful information on this - click here.

Are different adhesives available?
All stock products are produced using our standard permanent self adhesive which will adhere permanently to most surfaces. Users can request the use a special high tack adhesive for bespoke orders where the surfaces or conditions involved require it.

Is there a best way to feed the sheets into a laser printer?
Yes there is – ideally the sheets should always be picked up by the printer paper end first – this is simply because most laser and inkjet printers use a ‘scuff paddle’ to push the top sheet off the stack and into the feed rollers which send it on its way. If these paddles are trying to scuff against the label backing patch then their chances of consistent success are greatly reduced. Most printers have a simple ‘firmware switch’ to flip the output by 180 degrees – you can view some examples here.

Is there a way to prevent the sheets catching each other in the printer output tray?
Yes, by far the best way is to ensure that the sheets are picked up by the printer paper end first – this way the label backer patches cannot snag the edge of the next sheet as it comes out of the printer. See the question above on the best way to feed the sheets.

Do you have recommendations for handling/storing your integrated labels?
Yes, we have handling instructions which are sent out with every order. You can view them here.

Can the sheets be supplied with label(s) in different size(s) or position(s)?
Yes they can – within reason labels of almost any size or combination can be accommodated within a given document. Such requirements would need to be produced as bespoke orders and costed accordingly. For plain products we may on occasions take the decision to make a new requirement into a stock item if demand justifies it.

Can the sheets be pre-printed with our corporate details?
Yes, as a bespoke production the sheets can be printed to both front and reverse in up to eight colours in any combination. Please note that although it is possible to pre-print the reverse of the self-adhesive patch this is best avoided as it necessitates pre-printing of the label patches prior to application to sheets.

Are software templates available for the sheets?
Yes click here. If for any reason you cannot find what you need, please do not hesitate to contact us. A number of templates are also available for other software/shopping cart systems – just email us what you need and we will do our very best to help. Please note that we very much welcome users sharing their templates with us to help others – all suggestions and donations gratefully received!

When printing from Internet Explorer, the output does not line up perfectly. Is there anything I can do?
Firstly, a lot of people do not realize that you have page setup control for print purposes in Internet Explorer – click here. Make sure the size is set to A4 and then try adjusting the margins to move the output up down, left & right within the A4 page ‘frame’. Also, please make sure that the printer you are using is set to the correct paper size (A4 and NOT US Letter) and that any page scaling (‘fit to paper’) is turned off.

Is it possible to set up a ‘standing order’ for regular deliveries?
Yes, indeed we will often be able to give a small discount.

Is it possible to open a credit account?
Yes it is but we only offer this facility for regular orders of greater than £500 + VAT. Click here for an account application form. Once a credit account has been approved you will be able to order online in the usual manner but select ‘standing order’ as your payment method. Please note that credit facilities will be withdrawn if terms are not strictly adhered to.

How can I easily find the product I use when reordering?
All products now have a five digit ‘quick find’ code. Enter this into the search box top right of the home page and it will take you straight to the product.

Can you supply Integrated Label Sheets made with Recycled Paper?
Yes we can, but we do not currently make any of our stock products using recycled paper – the main reason simply being cost. However, it should be noted that all papers used come from FSC approved (sustainable) sources.